How does the HYPE guarantee work?

HYPE GUARENTEE:

We are fully committed to creating and providing the best standard of jewellery, which is why we offer a 12 month HYPE Guarantee for all purchases of gold plated/vermeil jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece – free of charge. This warranty is voided under any user damage issues (scratches and accidental breakage).

In the unlikely event of additional damage to your replacement item, we charge 50% replacement or repair fee of the full value paid, per product. Please reach out to us at contact@hypejewellery.in for details.
*HYPE Guarantee does not cover lost or stolen items*

WHEN AN ITEM RESTOCKS?

We can’t always give a clear time frame on restocks because they’re always subject to change.
Alternatively, you can keep a close eye on our social media and sign up to our newsletter at the bottom of our homepage.

COVID-19

We are shipping internationally and recommend ordering to addresses that you know you’ll be able to access, such as your home, as poised to business addresses that may have restricted access. We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

WHAT MATERIALS DO YOU USE?

We use real 18k Yellow Gold & Rhodium/Palladium Plating on all of our jewellery. Our base metals include 925 Sterling Silver, 316L Surgical Grade Stainless Steel and Brass. Solid Gold is also available on request. All of our jewellery is put through rigorous testing before, during and after production to ensure the highest level of quality and durability. We meet all regulations set by the Vigilance Committees.

HOW SHOULD I STORE/ PROTECT MY JEWELLERY?

Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided HYPE box. HYPE storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft cloth.

WHAT MAKES YOUR QUALITY DIFFERENT?

The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

A) WILL I BE CHARGED ANY CUSTOM/ IMPORT FEES?

There will be no custom/import fees for anybody in INDIA. When the recipient is outside of this region, they are responsible for assuring the product can be imported into the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country.
Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

– Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
– Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

B) HOW DO I TRACK MY ORDER

You can log into your account through our online store and check the fulfilment status of your recent order.

If you don’t have a HYPE account, you’ll receive a shipping confirmation as soon as your order has been fulfilled. You will then be able to track your order through the track link on the email. If you haven’t received an email yet, don’t worry! Your order will usually take around 24-48 hours to be dispatched.

* Please note, tracking can take around 24-48 hours to update after dispatch

 

C) CAN I CHANGE MY ORDER?

We are unable to make any changes to your order once you’ve hit the ‘order now’ button, this includes this following:

1. Changing the item or size
2. Delivery/billing address
3. Adding items to your order
4. Shipping method

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

D) YOU’VE SENT ME THE WRONG ITEM

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive
3. The name of the item you received
4. A clear photograph of the item you have received, including our engraving

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

 

E) I’m missing an item from my order

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

RETURNS POLICY

You can return your item via our Email within 14 days of the date your order was delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

We do not accept returns or exchanges for custom products or solid gold products as they are made to order. Additionally, earrings cannot be returned due to hygiene reasons.

Shipping paid on returned items is non-refundable.

HYPE will only reimburse the return shipping in the event that a wrong item was sent to the recipient.

 

WHERE IS MY REFUND

We aim to process your refund within 3-5 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

 

CAN I CANCEL MY ORDER?

We are unable to cancel an order after it’s been placed, if you placed the order by mistake or don’t want the items you can go through the returns process to send your order back to us.

 

CAN I APPLY A DISCOUNT CODE AFTER I PLACE AN ORDER

Unfortunately, discount codes cannot be applied retrospectively after an order has been placed.

WHERE IS HYPE LOCATED?

HYPE HAS ITS OFFICE IN SOUTH-MUMBAI, INDIA.

DOES HYPE HAVE ANY RETAIL STORES?

We do not have any retail stores or pop-up locations at this point in time. Subscribe to our newsletter to be notified if this changes.

WHO FOUNDED HYPE?
HYPE was founded in 2021 by Third generation jewellery enthusiasts Pujan and Parshava Doshi.

WHY WAS HYPE CREATED?

 With inspiration from the fashion scene, hip hop music and urban culture, we began designing pieces which we and our friends could wear. A lot of people around us started really liking the jewellery which gave us the idea to make it public and open up an Instagram account. The journey started there.