Return & Refund Policy

We want you to love your Hype jewellery item as much as we loved designing, creating & wearing them.


Return Exceptions


Just a heads up, we’re unable to accept returns or exchanges on custom products, products in sale, earrings or solid-gold products.


How do I return my item? 


To allow us to refund you store credits as quick as possible, we’ve implemented a quick & simple returns process. Kindly email us at with your billing details and order details and select which items you would like to return. We will send you a payment link to make the payment for the return and the product will be picked up by our shipping partners. 


When will I receive my refund?


ALL refunds will be issued in store credits. You will receive a coupon code on your registered email id within 7 working days.


Lifetime Warranty:


We are fully committed to creating and providing the best standard of jewellery, which is why we offer a lifetime warranty Hype Guarantee for all purchases of gold plated/vermeil jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our lifetime warranty entitles you to a one-time replacement of the piece – free of charge. This warranty is voided under any user damage issues (scratches and accidental breakage).


Lifetime Warranty does not cover lost or stolen items




We will process your exchange within 48 hours of the original order being received.


What do the different return tracking events mean?


When sending back your item – you’ll be notified of where the parcel is every step of the way. We’ve summarised what the most common tracking events mean below:


• Received by the carrier – You’ve dropped your parcel off and it’s ready to make its way back to our warehouse.


• In transit to our local hub – When returning internationally, returns are first sent to a local warehouse where they’re grouped together and shipped back to our warehouse, cutting down on carbon emissions.


• Processed by hub – Your returns been received by the local hub, has been grouped, and is ready for its final journey.


• In transit to retail – this the last bit of the journey before we receive the item. 


• Delivered to retailer – We’ve got it! We usually process your return within 5 working days and your refund (store credits)  should arrive within 7 working days.