Return & Refund Policy

We want you to love your Hype jewellery item as much as we loved designing, creating & wearing them.

 

Return Exceptions

 

Just a heads up, we’re unable to accept returns or exchanges on custom products, products in sale, earrings or solid-gold products.

 

How do I return my item? 

 

To allow us to refund you store credits as quick as possible, we’ve implemented a quick & simple returns process. Kindly email us at contact@hypejewellery.in with your billing details and order details and select which items you would like to return. We will send you a payment link to make the payment for the return and the product will be picked up by our shipping partners. 

 

When will I receive my refund?

 

ALL refunds will be issued in store credits. You will receive a coupon code on your registered email id within 7 working days.

 

Lifetime Warranty:

 

We are fully committed to creating and providing the best standard of jewellery, which is why we offer a lifetime warranty Hype Guarantee for all purchases of gold plated/vermeil jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our lifetime warranty entitles you to a one-time replacement of the piece – free of charge. This warranty is voided under any user damage issues (scratches and accidental breakage).

 

Lifetime Warranty does not cover lost or stolen items

 

Exchanges:

 

We will process your exchange within 48 hours of the original order being received.

 

What do the different return tracking events mean?

 

When sending back your item – you’ll be notified of where the parcel is every step of the way. We’ve summarised what the most common tracking events mean below:

 

• Received by the carrier – You’ve dropped your parcel off and it’s ready to make its way back to our warehouse.

 

• In transit to our local hub – When returning internationally, returns are first sent to a local warehouse where they’re grouped together and shipped back to our warehouse, cutting down on carbon emissions.

 

• Processed by hub – Your returns been received by the local hub, has been grouped, and is ready for its final journey.

 

• In transit to retail – this the last bit of the journey before we receive the item. 

 

• Delivered to retailer – We’ve got it! We usually process your return within 5 working days and your refund (store credits)  should arrive within 7 working days.